FAQ

Please read our FAQ before sending us a message.

What are the shipping cost for orders from the Online Shop?

The shipping cost is calculated according to your order:

  1. All human hair order to USA are free shipping;
  2. Other order will calculated according to the weight and the shipping method.
Which payment methods are accepted in the Online Shop?

Palpal / Master Card / VISA / Discover / Western Union are all supported.

How long will delivery take?
  1. All human hair order will ship by TNT/FedEx/UPS/DHL, 3-7 working days delievry
  2. Tools order will ship by ePacket or TNT/FedEx/UPS/DHL according your choose when you checkout
  3. Wholesale order will have 1-5 working days handing time
How secure is shopping in the Online Shop? Is my data protected?
  • Yes, all your date are protected. We use PayPal Gateway.
  • We can not get any information about you card, we only received the information that you filled in and used it for shipping address.
  • You can always ask us to delete all your data.
What exactly happens after ordering?
  • After we received your order, we will prepare the product and then package it for delivery. In normal, it is only needs 1 working day.
  • If your order is wholesale order or customized order, it is need handing time, may be need 1-5 working days accourd your order informations, you can contact us any time,
  • After shipped, we will send an email to you include the shipping information, you can tracking your order any time.
Do I receive an invoice for my order?

Yes, you can receive an invoice by email after paid. Please confirm your email address is correct

Send us an email