FAQ

Please read our FAQ before sending us a message.

What are the shipping cost for orders from the Online Shop?

The shipping cost is calculated according to your order:

  1. All human hair order to USA are free shipping;
  2. Other order will calculated according to the weight and the shipping method.
Which payment methods are accepted in the Online Shop?

Palpal / Master Card / VISA / Discover / Western Union are all supported.

How long will delivery take?
  1. All human hair order will ship by TNT/FedEx/UPS/DHL, 3-7 working days delievry
  2. Tools order will ship by ePacket or TNT/FedEx/UPS/DHL according your choose when you checkout
  3. Wholesale order will have 1-5 working days handing time
How secure is shopping in the Online Shop? Is my data protected?
  • Yes, all your date are protected. We use PayPal Gateway.
  • We can not get any information about you card, we only received the information that you filled in and used it for shipping address.
  • You can always ask us to delete all your data.
What exactly happens after ordering?
  • After we received your order, we will prepare the product and then package it for delivery. In normal, it is only needs 1 working day.
  • If your order is wholesale order or customized order, it is need handing time, may be need 1-5 working days accourd your order informations, you can contact us any time,
  • After shipped, we will send an email to you include the shipping information, you can tracking your order any time.
Do I receive an invoice for my order?

Yes, you can receive an invoice by email after paid. Please confirm your email address is correct

Send us an email

Or you can send us by email or Whatsapp

email: admin@itsuhair.com
Tel/Whatsapp: +1(786) 224-0284