If you have any issue, please check if the FAQ is helpful, or you can send us email or message, thanks
How to register an account
You can click here to register new account Please enter your email address, and keep it correct, then you will get a email include your user name and password, please save the password yourself, also you can change your password here. Don’t tell anyone your password. Also you can use your google account to login the site.
How can I place an order
All orders need to rely on the shopping cart.
- Choose the items you want buy, click Add to Cart;
- You can view cart, update or remove items, checkout, or continue to browse the product;
- You can fiil in your coupon code if you have a code;
- Please click Checkout, Then fill in your correct address than you can receive your package;
- After all information are filled, then you can choose the payment method to pay.
How do I pay for my order
You can pay by Palpal / Master Card / VISA / Discover / Western Union
How can I use coupon code
How can I tracking my order
You can tracking your order status on https://www.itsuhair.com/track-order/ You can find your order tracking number in the shipping email.
The handing time and shipping time
- All human hair order will ship by TNT/FedEx/UPS/DHL, 3-7 working days delievry
North America 3-5 working days
- South America t 4-7 days
- Europe 3-5 working days
Australia 3-5 working days
Middle East 3-5 days
- Africa 4-7 days
- Tools order will ship by ePacket or TNT/FedEx/UPS/DHL according your choose when you checkout
- Wholesale order will have 1-5 working days handing time
How can I modify the shipping address
If your shipping address was wrong or you want modify address, please contact us ASPS, we will try to modify your shipping address.
you can sent email or leave message or whatsapp to contact us.
How can I do if I get error code when checkout
If you get wrong code 10486, it mean you can not pay by paypal now, you can try to change a card to pad. If you get wrong code 10736, it mean a match of the Shipping Address City, State, and Postal Code failed, please modify your address.
Why I can not tracking the tracking number
In most cases, we sent out your package within 24 hours, and you will get a email include your tracking information right now, but from us to fedex office need some times, so there is some delay in tracking information, please check after 24 hours.