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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

A: We will ship ASPS after payment, usually shipped within 24 hours by Fedex/UPS/DHL, express shipping will arrive in 3-4 working days(USA, other maybe 3-7 working days), you will get notification after shipped.
Destination Time of Arrival
America/Canada 3-5 Working Days
Europe/Australia 3-7 Working Days
Africa/South America 5-7 Working Days
Note: We do not accept PO.Box, because this is only for slow packages. and also Please fill in the correct address and phone number, otherwise, the courier will not be able to send.
Please open My Account page to register your account, please register with an email address that can receive emails。
If you want to change your shipping address, please contact our services team first, please send email to admin@itsuhair.com or contact us here
We accept all major credit cards: Visa, MasterCard, Discover, American Express, PayPal and Shop Pay Installments.

Please check your order email or visit Order Tracking page.

NO, we don’t save any credit card information

Shipping charges do not cover duty and taxes. Customers are responsible for all applicable duties and taxes associated with the shipment. We do not accept any returned packages because buyer is unwilling or fail to pay custom duties and taxes. Click HERE for details.

Most time all items will in one package and arrived same time.

If you need to swap an item

Returns and Exchanges

Click the following link for information on our Return policy.

Please contact us first, we will check and send the right item again, also please return the wrong item, we will supply return label

Please check the return label, most are return by USPS.

You can contact us by email: admin@itsuhair.com, SMS: +17862240284, or WhatsApp.

If you want to change your shipping address, please contact our services team first, please send email to admin@itsuhair.com or contact us here

If you would like to cancel or change an order, send us email admin@itsuhair.com immediately. We will do everything to accommodate your request. However, shipped items cannot be canceled or changed. Refused packages will be refunded for the merchandise ordered minus shipping and handling cost.

Yes, please contact us first, we will send you invoice.

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